Legal & Compliance
Charter of Healthcare Rights

Every patient has rights under the Australian Charter of Healthcare Rights.
Privacy Policy
Dalcross Wellness Hospital – Privacy Statement
Dalcross Wellness Hospital is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Dalcross Wellness Hospital website and governs data collection and usage. By using the Dalcross Wellness Hospital website, you consent to the data practices described in this statement.
Collection of your personal information
Dalcross Wellness Hospital collects personally identifiable information, such as your email address, name, home or work address, or telephone number. Dalcross Wellness Hospital also collects anonymous demographic information, which is not unique to you, such as your postcode, age, gender, preferences, interests, and favourites.
There is also information about your computer hardware and software that is automatically collected by Dalcross Wellness Hospital. This information can include: your IP address, browser type, domain names, access times, and referring website addresses. This information is used by Dalcross Wellness Hospital for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Dalcross Wellness Hospital website.
Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through the Dalcross Wellness Hospital public message boards, this information may be collected and used by others. Note: Dalcross Wellness Hospital does not read any of your private online communications.
Dalcross Wellness Hospital encourages you to review the privacy statements of websites you choose to link to from Dalcross Wellness Hospital so that you can understand how those websites collect, use, and share your information. Dalcross Wellness Hospital is not responsible for the privacy statements or other content on websites outside of Dalcross Wellness Hospital and its family of websites.
Use of your personal information
Dalcross Wellness Hospital collects and uses your personal information to operate its website and deliver the services you have requested. Dalcross Wellness Hospital also uses your personally identifiable information to inform you of other products or services available from Dalcross Wellness Hospital and its affiliates. Dalcross Wellness Hospital may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
Dalcross Wellness Hospital does not sell, rent, or lease its customer lists to third parties. Dalcross Wellness Hospital may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (email, name, address, telephone number) is not transferred to the third party. In addition, Dalcross Wellness Hospital may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Dalcross Wellness Hospital, and they are required to maintain the confidentiality of your information.
Dalcross Wellness Hospital does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.
Dalcross Wellness Hospital keeps track of the websites and pages our customers visit within Dalcross Wellness Hospital to determine what services are the most popular. This data is used to deliver customised content and advertising within Dalcross Wellness Hospital to customers whose behaviour indicates that they are interested in a particular subject area.
The Dalcross Wellness Hospital website will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Dalcross Wellness Hospital or the site; (b) protect and defend the rights or property of Dalcross Wellness Hospital; and (c) act under exigent circumstances to protect the personal safety of users of Dalcross Wellness Hospital, or the public.
Use of cookies
The Dalcross Wellness Hospital website uses ‘cookies’ to help personalise your online experience. A cookie is a text file placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. For example, if you personalise the Dalcross Wellness Hospital pages or register with the site or services, a cookie helps Dalcross Wellness Hospital recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing or shipping addresses. When you return to the same website, the information you previously provided can be retrieved, so you can easily use features you customised.
You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline them. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Dalcross Wellness Hospital services or websites you visit.
Security of your personal information
Dalcross Wellness Hospital secures your personal information from unauthorised access, use, or disclosure. We protect the personally identifiable information you provide on computer servers in a controlled, secure environment, safeguarded from unauthorised access, use, or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
Changes to this statement
Dalcross Wellness Hospital will occasionally update this Statement of Privacy to reflect company and customer feedback. We encourage you to periodically review this Statement to remain informed about how we are protecting your information.
Contact information
Dalcross Wellness Hospital welcomes your comments regarding this Statement of Privacy. If you believe that we have not adhered to this Statement, please contact us. We will use commercially reasonable efforts to promptly determine and remedy the issue.
Terms of Use
Agreement between user and Dalcross Wellness Hospital
The Dalcross Wellness Hospital website is comprised of various web pages operated by Dalcross Wellness Hospital. The Dalcross Wellness Hospital website is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. Your use of the Dalcross Wellness Hospital website constitutes your agreement to all such terms, conditions, and notices.
Modification of these terms of use
Dalcross Wellness Hospital reserves the right to change the terms, conditions, and notices under which the Dalcross Wellness Hospital website is offered, including but not limited to the charges associated with the use of the site.
Links to third-party sites
The Dalcross Wellness Hospital website may contain links to other websites (‘Linked Sites’). The Linked Sites are not under the control of Dalcross Wellness Hospital, and Dalcross Wellness Hospital is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Dalcross Wellness Hospital is not responsible for webcasting or any other form of transmission received from any Linked Site. These links are provided only as a convenience, and the inclusion of any link does not imply endorsement by Dalcross Wellness Hospital or any association with its operators.
No unlawful or prohibited use
As a condition of your use of the Dalcross Wellness Hospital website, you warrant that you will not use it for any purpose that is unlawful or prohibited by these terms, conditions, and notices. You may not use the website in any manner which could damage, disable, overburden, or impair the site or interfere with any other party’s use. You may not obtain or attempt to obtain any materials or information not intentionally made available or provided through the website.
Use of communication services
The Dalcross Wellness Hospital website may contain bulletin boards, chat areas, forums, communities, calendars, and/or other communication tools (‘Communication Services’). You agree to use them only to post, send, and receive messages that are appropriate and relevant. By way of example, and not as limitation, you agree not to:
- Harass, abuse, or violate the legal rights of others
- Upload content that is inappropriate, unlawful, or infringing
- Upload files with viruses or corrupted software
- Advertise or promote without permission
- Collect personal information without consent
- Violate applicable laws or codes of conduct
Dalcross Wellness Hospital has no obligation to monitor these services but reserves the right to review, remove, or restrict access at its discretion. Dalcross Wellness Hospital may disclose any information as required by law or to protect its legal rights. Always use caution when providing personal information online. Dalcross Wellness Hospital disclaims liability related to user-generated content. You are responsible for adhering to any posted limitations on use or sharing.
Materials provided to Dalcross Wellness Hospital or posted on the website
Dalcross Wellness Hospital does not claim ownership of materials you provide or post. However, by submitting content, you grant Dalcross Wellness Hospital and its affiliates a non-exclusive licence to use your content in connection with its business operations (including the right to copy, distribute, display, and modify your content). No compensation will be paid for use of such submissions. Dalcross Wellness Hospital may remove any submission at its sole discretion. You warrant that you own or control all rights necessary for your submission.
Liability disclaimer
THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES ON THE DALCROSS WELLNESS HOSPITAL WEBSITE MAY CONTAIN ERRORS OR INACCURACIES. CHANGES MAY BE MADE TO THE SITE AT ANY TIME. DALCROSS WELLNESS HOSPITAL AND/OR ITS SUPPLIERS MAKE NO WARRANTIES AS TO SUITABILITY, RELIABILITY, AVAILABILITY, OR ACCURACY. ALL SUCH CONTENT IS PROVIDED ‘AS IS’ WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, DALCROSS WELLNESS HOSPITAL SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING FROM THE USE OR INABILITY TO USE THE WEBSITE OR RELATED SERVICES. IF YOU ARE DISSATISFIED WITH ANY PART OF THE WEBSITE OR THESE TERMS, YOUR SOLE REMEDY IS TO STOP USING THE SITE.
Termination / access restriction
Dalcross Wellness Hospital reserves the right to terminate your access at any time without notice.
General
This agreement is governed by the laws of Australia. You agree no joint venture, partnership, or employment relationship exists between you and Dalcross Wellness Hospital as a result of this agreement or your use of the site. If any provision is deemed invalid, the rest remains in effect. This is the full agreement between you and Dalcross Wellness Hospital regarding use of the site. A printed version is admissible in legal proceedings.
Copyright and trademark notices
All contents of the Dalcross Wellness Hospital website are © 2017 by Macquarie Health Corporation and/or its suppliers. All rights reserved. Trademarks mentioned are the property of their respective owners. Any examples provided are fictional and not intended to represent real entities.